Guarantee Terms and Conditions
A comprehensive FREE 3 year guarantee is available on all Brinsea Vetario branded intensive care units when you register online. Should a fault arise during the guarantee period the unit may be repaired or replaced at Brinsea’s discretion.
To register you will need to have your name, address, e-mail address, date of purchase, product names and serial numbers and the name of the distributor you bought your products from. Please visit the ‘Register your product’ page on the Vetario website to register your purchases. Registration must be within 30 days of purchase.
Please note we are unable to provide a guarantee for any product registered without a serial number. You should not accept any Vetario products without a serial number – if you find that your purchase does not have a serial number please return it to the supplier you bought it from and ask for a replacement or refund.
This manufacturer’s guarantee supplements the rights to which you are entitled under law covering the terms of your purchase from the supplier. Your legal rights are not affected in any way. Brinsea Products is pleased to accept your order and goods are supplied subject to our standard trading terms and conditions, a copy of which is available upon request.
To qualify for these additional benefits you must:
- Complete the online Guarantee Registration at www.vetario.co.uk within 30 days of purchase.
- Be the original purchaser of the product
- Notify Brinsea of any defect before the guarantee period expires.
- Have used the intensive care unit for its proper purpose and stored it clean and dry.
If the criteria above are met, any defective part which has been returned carriage paid to Brinsea Products Ltd or your Vetario authorised dealer within 3 years of purchase will be repaired or replaced free of charge.
This extended guarantee applies to working parts only. Complete machines should only be returned with prior agreement of the factory. The guarantee is from the manufacturer to the customer and does not involve the retailer.
Brinsea Products Ltd or its retailers will not be responsible for any loss in the event of failure however caused and the user is advised to arrange his own insurance cover where loss of power or mechanical or electrical failure might result in unacceptable losses.
Spare parts may be purchased direct from Brinsea Products Ltd.